I tend to agree with the notion that I don't want your money if you're not happy. That said, I wonder how the app is left after a refund outside of the normal window. Do they still get to use your app? While it's unlikely, if that is the case, what stops anyone from barking for refunds when the app is working fine? It's a scary precedent to set, but I would still refund the one off request.
-- Chris Stewart http://chriswstewart.com Fantasy Football<http://chriswstewart.com/android-applications/fantasy-football/>- Android app for MFL fantasy football owners Fantasy Football Insider<http://chriswstewart.com/android-applications/fantasy-football-insider/>- Android app for all fantasy football fanatics Social Updater<http://chriswstewart.com/android-applications/social-updater/>- An easy way to send your status blast to multiple social networks On Tue, Aug 24, 2010 at 11:17 AM, TreKing <treking...@gmail.com> wrote: > On Tue, Aug 24, 2010 at 1:11 AM, Federico Paolinelli > <fedep...@gmail.com>wrote: > >> I asked her more detail in order to find the problem, but after this, >> should I give her the money back? >> What do you all do in this kind of situation? >> > > I would hold out on the refund as much as possible and try to get detailed > information about the issue. See if you can talk her into working with you > to fix the problem. If she was willing to pay for your app, she'll probably > be happy to help you get it working for her again. > > That being said, if she still wanted a refund, I'd just give it to her. I > agree with String and the 0.99Euro not being worth the unhappy customer > (plus she can just call her credit card company to dispute the charge and > hit you with a charge back fee, so you lose twice). > > On Tue, Aug 24, 2010 at 2:04 AM, Federico Paolinelli <fedep...@gmail.com> > wrote: > > Is there some option in google checkout? > > > If you select the Google Checkout order, at the top around the center is a > link "Refund some money...", click that. > > On Tue, Aug 24, 2010 at 2:21 AM, Kostya Vasilyev <kmans...@gmail.com> > wrote: > > It's really curious why these users don't even consider task killers as a >> possible cause of problems. > > > The people that think they need task killers usually can barely use their > phones to make calls. > > I once saw a low-rated comment on some app along the lines of "Stops > working whenever I run a task killer". You can't make this stuff up. > > On Tue, Aug 24, 2010 at 2:26 AM, Rocky <rkjhaw1...@gmail.com> wrote: > >> Change the email is not a solution, > > > I think it was a joke ... at least I hope it was. > > > ------------------------------------------------------------------------------------------------- > TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago > transit tracking app for Android-powered devices > > -- > You received this message because you are subscribed to the Google > Groups "Android Developers" group. > To post to this group, send email to android-developers@googlegroups.com > To unsubscribe from this group, send email to > android-developers+unsubscr...@googlegroups.com<android-developers%2bunsubscr...@googlegroups.com> > For more options, visit this group at > http://groups.google.com/group/android-developers?hl=en > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
