I just want to say that it seems the Android Market team DOES provide
support to developers. I have emailed them twice and both times they
have responded within a day or so, and both times the answer they gave
was roughly "Thanks for the email.... it's done!!".
I do agree they don't answer much in the forums but if you send them an
email from you dev account address, I'm pretty sure you will get a reply.
Sincerely,
Brad Gies
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On 26/02/2011 6:44 PM, TreKing wrote:
On Sat, Feb 26, 2011 at 3:27 PM, Dianne Hackborn <hack...@android.com
<mailto:hack...@android.com>> wrote:
Have you tried going to the Market support forum?
http://www.google.com/support/forum/p/Android+Market/label?lid=7dc8a5c590cd22ee&hl=en
<http://www.google.com/support/forum/p/Android+Market/label?lid=7dc8a5c590cd22ee&hl=en>
There are people from Market support answering questions there.
LOL - Seriously? With all due respect Dianne, have you actually been
over there? I spend about as much time there as I do here and I assure
you, there is /*/no one/*/ from the Market team answering *anything*
over there. There was a time when you could count on "Dontae" to at
least chime in with a bulls*** canned "we're looking into it"
response, but in the last like 6 months or so I have not seen a single
response from a Google Employee in that "support" forum.
Sometimes, if you win a lottery, they'll respond to direct developer
support requests when major stuff breaks (like the stats that are
always breaking). But no one, and I mean NO ONE, from the Market has
ever taken even 5 seconds to answer questions only someone from Google
could answer, like the points of the TOS discussed here (and this
issue has come up quite a few times).
At least AFAIK - if you happen to know where these types of questions
have been answered, I'm sure we'd all like to know where to go look.
I mean, look at what you, Romain, Xavier, and others do here: spending
your own free time helping us out wherever you can with issues others
can't. I presume you all do this because you care about the product
and want us to have a good experience using it. That's why it truly
boggles my mind that not a single individual on the Market Team gives
enough of a damn about *their* product to respond to even a single post.
So, unfortunately, the OP is absolutely correct. Support for the
Android Market for both users and developers is essentially
non-existent. And this lack of support (and for me personally the fact
that no one on that team seems to give a damn) is the chief reason why
so many developers have such a terrible perception of everything and
anything that has to do with the Android Market.
-------------------------------------------------------------------------------------------------
TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago
transit tracking app for Android-powered devices
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