Hi all, We at Rowan are running Ariel 4.1 and also had this problem - our IT dept. found that the messages came through with "Content-Disposition: inline" when the Content Disposition should actually be "Attachment"." After identifying the problem we tried unsuccessfully to have Ariel support address the issue.
Our very resourceful and talented IT representative edited the Ariel.exe to change the "Content-Disposition: from inline to attachment" we have been OK since, however any future Ariel upgrades will require our IT dept. to rewrite their script again. (grrrr) The portion of the problematic coding from the email messages is below. Exactly how our IT rep. fixed it is magic as far as I'm concerned. Content-Type: application/octet-stream Content-Disposition: inline; filename=DOCUMENT.PDF Content-Transfer-Encoding: base64 Has anyone else verified that this is the problem you are having? Pat Doughty Library System Services Rowan University Library 201 Mullica Hill Rd Glassboro, NJ 08028 856-256-4973 856-256-4924 Fax dough...@rowan.edu "Paradise is exactly like where you are right now only much much better." Laurie Anderson - Home of the Brave - "Language is a Virus" -----Original Message----- From: arie-l-boun...@mailman1.u.washington.edu [mailto:arie-l-boun...@mailman1.u.washington.edu] On Behalf Of David Solomonoff Sent: Thursday, April 30, 2009 3:35 PM To: Discussion of the Ariel Document Transmission System Subject: Re: [ARIE-L] Problems sending articles to patrons? Malynda Dalton wrote: > Has anyone else had problems with processing and sending articles to patrons > once they are received? We had some problems getting support from Ariel for similar problems. We got a better response after contacting Donna Pouliot, who is now the VP of Marketing: c: 310.279.8542 dpoul...@infotrieve.com She lit a fire under their support staff although they're still trying to resolve our issues. David -- David Solomonoff, Library Systems Manager SUNY Downstate Medical Center Research Library 450 Clarkson Ave., Box 14, Brooklyn, NY 11203-2098 email: d...@hscbklyn.edu phone: 718 270-7428 fax: 718 270-7461 _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
