Thanks for all the helpful suggestions on the Ariel reinstall, I really appreciate it - Ed Helmrich Iona College
________________________________ From: arie-l-boun...@mailman1.u.washington.edu on behalf of Keith Sent: Wed 5/6/2009 4:08 PM To: 'Discussion of the Ariel Document Transmission System' Subject: RE: [ARIE-L] reinstalling Ariel question Another way to preserve your installation is to copy the .ini which has your current install key, .txt and .tif file(s) from the old install that you may have modified and overwrite the new install. Make sure you keep the same files from the new install just in case problems crop up Keith Palmateer ILL and Summit Coordinator Portland Community College 17705 NW Springville Rd Portland, OR 97229 503-614-7433 -----Original Message----- From: arie-l-boun...@mailman1.u.washington.edu [mailto:arie-l-boun...@mailman1.u.washington.edu] On Behalf Of Document Delivery Sent: Wednesday, May 06, 2009 10:11 AM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] reinstalling Ariel question Yes, thanks. We have the 3.01 installation CD from years ago, I guess we'll use that. And we have a CD registration key from an email which I assume is ours and will work. The new computer doesn't have a SCSI card, so we have to get a new scanner before they can put in the new computer. This scanner is older, so it's probably a good move to replace it. Thanks! Edward Helmrich ILL Office Ryan Library Iona College VXI 914-633-2352 docdeliv...@iona.edu -----Original Message----- From: arie-l-boun...@mailman1.u.washington.edu [mailto:arie-l-boun...@mailman1.u.washington.edu] On Behalf Of Mark Roberts Sent: Wednesday, May 06, 2009 12:02 PM To: Discussion of the Ariel Document Transmission System Subject: Re: [ARIE-L] reinstalling Ariel question If you haven't figured this out already, I believe you'll need to install v3.01 and work up from there. The 3.4 download that's available on the Infotrieve web site is only an upgrade and expects to find an existing installation of Ariel; if some version isn't already on the computer then 3.4 probably won't install. Hope this helps. - Mark Roberts Univ of Washington Libraries (WAU) Document Delivery wrote: > We're getting an upgraded computer for Ariel and I haven't reinstalled > Ariel (we have 3.4) in a while. Should I install Ariel 3.01 (we have the > installation CD), and then download the upgrade to 3.4 from the Ariel > website? Or will that download just download the whole program? > > I have the Ariel files saved on a stick drive. > > Any suggestions or warnings appreciated, thanks. > > Edward Helmrich > ILL Office > Ryan Library > Iona College VXI > 914-633-2352 > docdeliv...@iona.edu > > -----Original Message----- > From: arie-l-boun...@mailman1.u.washington.edu > [mailto:arie-l-boun...@mailman1.u.washington.edu] On Behalf Of David > Solomonoff > Sent: Thursday, April 30, 2009 3:35 PM > To: Discussion of the Ariel Document Transmission System > Subject: Re: [ARIE-L] Problems sending articles to patrons? > > Malynda Dalton wrote: > >> Has anyone else had problems with processing and sending articles to >> > patrons > >> once they are received? >> > We had some problems getting support from Ariel for similar problems. We > > got a better response after contacting Donna Pouliot, who is now the VP > of Marketing: > > c: 310.279.8542 > dpoul...@infotrieve.com > > She lit a fire under their support staff although they're still trying > to resolve our issues. > > David > > _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers <http://www.arie-l.org/#subscribers> Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers <http://www.arie-l.org/#subscribers> Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers <http://www.arie-l.org/#subscribers> Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
_______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
