Cathy, I don't know if this is your problem or not, but we had the same problem with our HP scanjet 5590 only scanning one page on the Automatic Document Feeder before crashing Ariel. Out IT person used RegScrub XP to clean up the registry on the computer and reinstalled the scanner. That solved the problem, until an automatic update from Microsoft Windows came through and again we couldn't use the ADF for more than on page. Fortunately, the IT person left RegScrub XP on the desktop, so when these Windows automatic updates come through and I test the ADF and it won't work, I run RegScrub XP to clean up the registry and then the ADF works fine. I used the ADF a while ago and it scanned several pages successfully.
If you also have Odyssey on any of your computers, be sure you close it before you scan in Ariel, and vice versa, just to be sure the scanner doesn't get messed up. There are several exchanges on this issue in this list's archives. Stephen Breedlove Reference and Interlibrary Loan Librarian La Salle University Library breed...@lasalle.edu 215-951-1862 -----Original Message----- From: arie-l-boun...@mailman1.u.washington.edu [mailto:arie-l-boun...@mailman1.u.washington.edu] On Behalf Of Lynch, Cathy A Sent: Tuesday, August 18, 2009 4:33 PM To: 'arie-l@u.washington.edu' Cc: Brown, Robert M; Redcay, Vicki M Subject: [ARIE-L] Scanner issues We cutover to Ariel 4.1.1 this week. We setup a SF server and have 8 separate ariel stations in operation in satellite locations. However, we have only 1 of these stations who’s scanner operates as it did and is expected to function. That is an HP Scanjet 7650 that can scan multiple pages. The other scanners we have are: HP Scanjet 8250 that scans 1 page and intermittently crashes ariel – so that scanner is set to scan outside of the ariel app and imported into ariel. HP Scanjet 550c that scans 1 page at a time – have to hit scan to scan each additional page. HP Scanjet 8270 that scans 1 page at a time – have to hit scan to scan each additional page. Fujitsu 5650 that scans multiple pages just fine but will not scan duplex which it did before. Has anyone experienced these issues and/or resolved them without purchasing a new scanner? Any help would be appreciated. Thanks Cathy A. Lynch Systems Analyst ULS - Information Systems University of Pittsburgh Room 130, 7500 Thomas Blvd. Pittsburgh, Pa. 15208 PH 412-244-7555 FAX 412-244-7515
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