Ms. Burnight; It sounds as if either your scanning software or Ariel itself was corrupted by the virus event.
My best recommendation after any virus infection (as opposed to notice that one was caught in an email) is to assume that your PC is hosed and do a clean installation of the OS and Ariel. In the end this usually takes less time overall than attempting to be certain everything was caught, etc. Matthew Taylor Systems Engineer Montgomery College Office of Information Technology 15400 Calhoun Drive, Suite 310 Rockville, MD 20855 240.567.3100 (Office) 240.567.3008 (Fax) matthew.tay...@montgomerycollege.edu www.montgomerycollege.edu On Apr 19, 2010, at 12:21 PM, ARIE-L wrote: > Forwarded by the list manager > ============================== > > Greetings, > > Our Ariel workstation was infected with a virus which has been resolved. > Except for this problem - > since then we have been unable to send color or grayscale documents. We have > no problem with > sending black/white scans. We use a Bookeye scanner and import the documents > into Ariel (4.1.1). > Any suggestions for a fix?? Thanks much. > > This is the error we get when we try to import the document: > > > File could not be converted to TIF format. Err #-16. > > > Deborah Burnight > Interlibrary Loan Department > University Libraries/Room 223 > The University of South Dakota > Vermillion SD 57069 USA > 605/677-5349 > deborah.burni...@usd.edu<mailto:deborah.burni...@usd.edu> > > > _______________________________________________ > ARIE-L mailing list > Mail the list at ARIE-L@u.washington.edu > Unsubscribe at http://www.arie-l.org#subscribers > Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
