I don't know how to fix it but I know that if I receive an article in grayscale, it takes about 30 minutes for the piece to download and it jams up ariel for a long time. Different issue I guess but i don't like to get grayscale for that reason.
Barb Syvertson Interlibrary Loan Technician Messiah College Library (PGM) One College Avenue Box 3002 Grantham, PA 1702 (717) 691-6006 Ext. 7242 FAX: (717) 691-6042 bsyve...@messiah.edu >>> ARIE-L <mark...@u.washington.edu> 4/19/2010 12:21 PM >>> Forwarded by the list manager ============================== Greetings, Our Ariel workstation was infected with a virus which has been resolved. Except for this problem - since then we have been unable to send color or grayscale documents. We have no problem with sending black/white scans. We use a Bookeye scanner and import the documents into Ariel (4.1.1). Any suggestions for a fix?? Thanks much. This is the error we get when we try to import the document: File could not be converted to TIF format. Err #-16. Deborah Burnight Interlibrary Loan Department University Libraries/Room 223 The University of South Dakota Vermillion SD 57069 USA 605/677-5349 deborah.burni...@usd.edu<mailto:deborah.burni...@usd.edu> _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
