You could have a display only field that is set with any value if there is an open child ticket. Give the users an error message if the field is not null.
HTH, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Thursday, July 27, 2006 12:58 PM To: arslist@ARSLIST.ORG Subject: preventing a help desk ticket to be closed when task are open. I am trying to make it so a help desk ticket can not be closed is there are and open child task attached to it. I'd like to hear your take on this. AR 6.3 SQL 2003 Windows Server 2003 Thanks, Dan ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
