2. Create another filter that checks the Temp field and if it is not null then pop and error message that says there are tasks still open.
On 7/27/06, William Rentfrow <[EMAIL PROTECTED]> wrote:
Add a field to the task that is "HD Status" - just copy the field right off of the HD form.
Add 1 piece of workflow that always pushes the HD status to the tasks on modify.
Add 1 piece of workflow that generates an error (and prevents closure) if the HD status >= Resolved and the Task status < Resolved.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Dan Caissie
Sent: Thu 7/27/2006 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.
**
Sorry about that ITSM Help Desk
Dan Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
260 Lake rd
Dayville, CT 06241
(860) 779-2800
Ext: 32380
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: Thursday, July 27, 2006 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.
** This is ITSM Help or your own help desk application?
On 7/27/06, Dan Caissie < [EMAIL PROTECTED]> wrote:
I am trying to make it so a help desk ticket can not be closed is there are
and open child task attached to it.
I'd like to hear your take on this.
AR 6.3
SQL 2003
Windows Server 2003
Thanks,
Dan
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Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
703-376-1249 __20060125_______________________This posting was submitted with HTML in it___
__20060125_______________________This posting was submitted with HTML in it___
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UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
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Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
703-376-1249 __20060125_______________________This posting was submitted with HTML in it___
