Hello All, I am trying to find out the correct Active Link Run IF Qualification. I have created a new Permissions Group via the Group form (Group A). I have added several users to this group. The users also belong to the standard App-Support permissions group for Helpdesk. I need to run new Active Links only for this group; I am however unable to get the right Run-If Qualification for the Active Link to check if the User belongs to the new permission group. What is the correct verbiage to check for a membership to a group? I am using AR server 6.3 with Helpdesk 6. I am trying to restrict a certain group from performing a search on tickets that have been created outside of their CTI. For example Group A is only allowed a CTI of ABC and I don't want Group A to search on CTI DEF, GHI etc... Please help....
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