I have tried to set the permissions only to Group A in the AL... This did not work... everyone who uses the Helpdesk got the Active Link enforced, hence every group got the restricted search option. I really don't want to do a 2 step process, setting up another field and writing data to it.
Isn't there a Run-if Qual that just checks for permissions? There has to be something like (Users group = Group A) How does Remedy do it? On Fri, 22 Sep 2006 11:02:10 -0600, L. J. Head <[EMAIL PROTECTED]> wrote: >I thought about that too but I thought I read something where he was wanting >to allow a certain group to do something that others can't...so I think he >needs to be able to determine if they are in that group and stop them if >they aren't. > > >L. J. Head >Software Engineer >Remedy Approved Consultant >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Worley Mark A Contr AFWA/XOO >Sent: Friday, September 22, 2006 10:55 AM >To: arslist@ARSLIST.ORG >Subject: Re: Active Link Run If Qualification - Check Users Permissions > >Another option would be to only set permissions for the active link(s) in >question to the new group. See the Permissions tab for the active link? > > > > >//SIGNED// >MARK A. WORLEY, Contractor, AFWA/XOO >Remedy ARS Support, SAIC >Commercial: (402) 294-8226 >DSN: 271-8226 >mailto:[EMAIL PROTECTED] > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head >Sent: Friday, September 22, 2006 11:45 >To: arslist@ARSLIST.ORG >Subject: Re: Active Link Run If Qualification - Check Users Permissions > >Do it in two steps....first active link does a setfield action to an integer >field with action $PROCESS$ @@:Application-Confirm-Group <Group ID> > >This will set the int field with either 0 or 1...1 being "current user is a >member of that group" >Then the second AL checks on that 0 or 1 and acts appropriately > > >L. J. Head >Software Engineer >Remedy Approved Consultant >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Andre Hughes >Sent: Friday, September 22, 2006 10:23 AM >To: arslist@ARSLIST.ORG >Subject: Active Link Run If Qualification - Check Users Permissions > >Hello All, >I am trying to find out the correct Active Link Run IF Qualification. I have >created a new Permissions Group via the Group form (Group A). I have added >several users to this group. The users also belong to the standard >App-Support permissions group for Helpdesk. I need to run new Active Links >only for this group; I am however unable to get the right Run-If >Qualification for the Active Link to check if the User belongs to the new >permission group. What is the correct verbiage to check for a membership to >a group? I am using AR server 6.3 with Helpdesk 6. >I am trying to restrict a certain group from performing a search on tickets >that have been created outside of their CTI. For example Group A is only >allowed a CTI of ABC and I don't want Group A to search on CTI DEF, GHI >etc... >Please help.... > >Thanks > >___________________________________________________________________________ _ >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >___________________________________________________________________________ _ >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >___________________________________________________________________________ _ >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >___________________________________________________________________________ ____ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >========================================================================= _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
