Please help, what's wrong? " Remedy Support Note: ... There is also no license file upgrade needed if you are upgrading your AR System to version 7 but not upgrading your ITSM application. You only need to upgrade your file if you are upgrading your ITSM application to version 7, or if you are upgrading your AR Server to version 6."
Installed fresh ARS 6.03 and ITSM 6 (OOTB). Upgraded it to ARS 7.0. Server not licensed - 3 Demo licenses. I've exported ITSM 5.6 App. Licenses (the same Site:"Contract ID" and Host ID: *site*) from PROD (ARS 6.03) and imported them into ARS7/ITSM6 box. I can see all of them (HD, CH, AS) in Admin Tool (Format 6.0, Help Desk User Fixed ...) but can not assign them to User. There are no Help Desk licenses available. (Number Available = 0, Number Currently Used = 0) (ARERR 41453) The preceding message occurred during the execution of active link SHRCFG:PGP-ModPeopleInfo07Peop -- action 1. (ARNOTE 1101) regards, ii _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
