Let me see if I have this straight (from your text below...) You installed a fresh 6.03 and upgraded it to 7 ARS Server. Is this a new server box? If so it looks like you do not have an AR Server license for this box. I believe ITSM 6 require a Server license.
What the support note is stating: If you are Upgrading your Server from v5.x (or below) to version 6 or higher you need to have your file upgraded. - OR - If you are Upgrading your ITSM application to version 7. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov Sent: Monday, October 30, 2006 3:11 PM To: arslist@ARSLIST.ORG Subject: ITSM 6 Licenses on ARS 7 Server Please help, what's wrong? " Remedy Support Note: ... There is also no license file upgrade needed if you are upgrading your AR System to version 7 but not upgrading your ITSM application. You only need to upgrade your file if you are upgrading your ITSM application to version 7, or if you are upgrading your AR Server to version 6." Installed fresh ARS 6.03 and ITSM 6 (OOTB). Upgraded it to ARS 7.0. Server not licensed - 3 Demo licenses. I've exported ITSM 5.6 App. Licenses (the same Site:"Contract ID" and Host ID: *site*) from PROD (ARS 6.03) and imported them into ARS7/ITSM6 box. I can see all of them (HD, CH, AS) in Admin Tool (Format 6.0, Help Desk User Fixed ...) but can not assign them to User. There are no Help Desk licenses available. (Number Available = 0, Number Currently Used = 0) (ARERR 41453) The preceding message occurred during the execution of active link SHRCFG:PGP-ModPeopleInfo07Peop -- action 1. (ARNOTE 1101) regards, ii _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
