Rick:
Is is not true that you cannot run an unlicensed server
with the ITSM applications. This would cause the problem that
Igor sees?
James
McKenzie
L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, October 30, 2006 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 6 Licenses on ARS 7 Server
I think there's a KB for this one that suggests deleting your multilicense.ar file, I think it's
called. When you restart ARS, it should generate another.
Rick
On 10/30/06, igor
ivanov <[EMAIL PROTECTED]>
wrote:
__20060125_______________________This
posting was submitted with HTML in it___
__20060125_______________________This posting was submitted with HTML in it___
Please help, what's wrong?
" Remedy Support Note: ...
There is also no license file upgrade needed if you are upgrading your AR
System to version 7 but not upgrading your ITSM application.
You only need to upgrade your file if you are upgrading your ITSM
application to version 7, or if you are upgrading your AR Server to version
6."
Installed fresh ARS 6.03 and ITSM 6 (OOTB).
Upgraded it to ARS 7.0. Server not licensed - 3 Demo licenses.
I've exported ITSM 5.6 App. Licenses (the same Site:"Contract ID" and Host
ID: *site*) from PROD (ARS 6.03) and imported them into ARS7/ITSM6 box.
I can see all of them (HD, CH, AS) in Admin Tool (Format 6.0, Help Desk
User Fixed ...) but can not assign them to User.
There are no Help Desk licenses available. (Number Available = 0, Number
Currently Used = 0) (ARERR 41453)
The preceding message occurred during the execution of active link
SHRCFG:PGP-ModPeopleInfo07Peop -- action 1. (ARNOTE 1101)
regards,
ii
