Brian:
From DM and this is few years old. They have plans on supporting Firefox and it looks like Firefox 2.0 broke a few things.
And this is, as always, subject to change. However, the amount of users of Safari remains small.
James Mckenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian
Sent: Monday, November 06, 2006 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: New SupportWeb browser support
**
James where did you here that? I was told by both BMC and Apple that they are finally working on it.
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Monday, November 06, 2006 2:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: New SupportWeb browser support
**
Brian:
BMC has NO plans to support Safari. Switch to Firefox.
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian
Sent: Monday, November 06, 2006 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: New SupportWeb browser support
Tony,
Hopefully your wait to have Firefox supported will be shorter then my wait to have Safari supported by the Mid Tier. I submitted a request for this 2 years ago and I am still waiting :(
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tony Worthington
Sent: Monday, November 06, 2006 10:59 AM
To: arslist@ARSLIST.ORG
Subject: OT: New SupportWeb browser support
All -
Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site.
Knowing how much is paid for support; you'd think they could dedicate an
hour or two for cross-browser compatibility checks/development. grr. I
mean, who uses Netscape nowadays? (no flames please!) :-)
This was the response to my request submitted this morning:
Hi Tony,
We inform you that Mozilla Firefox browser 1.7 and higher is not supported by the web self-service. They are updating the documentation on the web
to reflect this.
This leaves the following as supported browsers:
Internet Explorer version 6 or higher
Netscape version 7.2 or higher
Sorry about that. Please notify us if this helps you.
Regards,
BMC Customer Care
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
