Re: New SupportWeb browser support

[Easter, David]

Title: RE: New SupportWeb browser support

**

James / Brian,

 

  The BMC Action Request System team still intends to add support for Safari to AR System once Apple Computers addresses some of the operational issues with the Safari product (i.e. fixes some defects).  The timeline is still being discussed, but the delay in support is a combination of issues at Apple and BMC - not just BMC itself choosing not to add support. 

 

  Firefox is already supported within AR System 7.0.01.  Firefox 2.0 is supported by AR System 7.0.01 in the "and above" clause in the compatibility matrix - however this does not guarantee that issues will not be found with the new browser; just that defects can be logged against it and BMC will investigate fixes.

 

Thanks,

 

-David J. Easter

Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.

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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Monday, November 06, 2006 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: New SupportWeb browser support

**

Brian:
 
From DM and this is few years old.  They have plans on supporting Firefox and it looks like Firefox 2.0 broke a few things. 

And this is, as always, subject to change.  However, the amount of users of Safari remains small.
 
James Mckenzie
L-3 GSI
 

________________________________

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian
Sent: Monday, November 06, 2006 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: New SupportWeb browser support

**
James where did you here that? I was told by both BMC and Apple that they are finally working on it.

________________________________

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Monday, November 06, 2006 2:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: New SupportWeb browser support

**

Brian:

BMC has NO plans to support Safari.  Switch to Firefox.

James McKenzie
L-3 GSI
 

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian
Sent: Monday, November 06, 2006 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: New SupportWeb browser support

Tony,

Hopefully your wait to have Firefox supported will be shorter then my wait to have Safari supported by the Mid Tier. I submitted a request for this 2 years ago and I am still waiting :(

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tony Worthington
Sent: Monday, November 06, 2006 10:59 AM
To: arslist@ARSLIST.ORG
Subject: OT: New SupportWeb browser support

All -

Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site.

Knowing how much is paid for support; you'd think they could dedicate an

hour or two for cross-browser compatibility checks/development.  grr.  I

mean, who uses Netscape nowadays?  (no flames please!) :-)

This was the response to my request submitted this morning:

Hi Tony,

We inform you that Mozilla Firefox browser 1.7 and higher is not supported by the web self-service.  They are updating the documentation on the web

to reflect this.

This leaves the following as supported browsers:

Internet Explorer version 6 or higher
Netscape version 7.2 or higher

Sorry about that.  Please notify us if this helps you.

Regards,
BMC Customer Care

--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911

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