Has anyone out there been able to successfully install any (but preferably 1.1) Smart IT User Experience patch on a Unix environment? I have downloaded and uploaded the installer file into my Unix environment, but this installer has a 'setup.bin' executable rather than the normal 'setup.sh' executable.
At first I wasn't able to execute the 'setup.bin' because it gave me a "ksh: setup.bin: not found" error message. I found an article using Google that helped me change the executable and was able to execute it. http://www.cyberciti.biz/faq/howto-unix-command-run-execute-bin-files-in-linux/ However, when I execute the setup.bin, I now get the following error output: ************************************************************ (Jul 21 2015 04:12:10.000 PM -0500),INFO,setup, LOG EVENT {Description=[OS platform],Detail=[SOLARIS]} (Jul 21 2015 04:12:10.000 PM -0500),INFO,setup, LOG EVENT {Description=[OS architecture],Detail=[sparc]} (Jul 21 2015 04:12:10.000 PM -0500),INFO,setup, -------------------------------------------------------- Running with DISPLAY environment variable set to -------------------------------------------------------- <removed computer name for post>:0.0 -------------------------------------------------------- (Jul 21 2015 04:12:11.000 PM -0500),INFO,setup, LOG EVENT {Description=[Found start of payload],Detail=[145408]} (Jul 21 2015 04:12:12.000 PM -0500),INFO,setup, LOG EVENT {Description=[Checking for enough space in temporary directory to extract files]} (Jul 21 2015 04:12:12.000 PM -0500),INFO,setup, PROGRESS EVENT {Description=[Unpacking payload entry],Progress=[0],Detail=[1 of 1]} ./setup.bin: Files/java/jre8: not found ./setup.bin: Files/java/jre7: not found (Jul 21 2015 04:12:14.000 PM -0500),INFO,setup, LOG EVENT {Description=[Looking for JVM bundled]} (Jul 21 2015 04:12:14.000 PM -0500),INFO,setup, LOG EVENT {Description=[Looking for JVM relative to self],Detail=[/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/ Disk1/.]} (Jul 21 2015 04:12:14.000 PM -0500),INFO,setup, LOG EVENT {Description=[Looking for JVM relative to self],Detail=[/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/ Disk1/..]} (Jul 21 2015 04:12:15.000 PM -0500),INFO,setup, LOG EVENT {Description=[Looking for JVM relative to self],Detail=[/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/ Disk1/files]} (Jul 21 2015 04:12:15.000 PM -0500),SEVERE,setup, LOG EVENT {Description=[Java -version command returned non-zero return code, answer is likely incorrect],Detail=[1]} (Jul 21 2015 04:12:15.000 PM -0500),CONFIG,setup, LOG EVENT {Description=[Got Java version for /usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/files/jre/bin/j ava],Detail=[cannot]} (Jul 21 2015 04:12:15.000 PM -0500),INFO,setup, LOG EVENT {Description=[Found JVM],Detail=[/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/files/jre/bin/jav a]} (Jul 21 2015 04:12:15.000 PM -0500),CONFIG,setup, LOG EVENT {Description=[JVM launcher command],Detail=["/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/files /jre/bin/java" -Xmx256m -classpath "/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/" "-Dsun.java2d.noddraw=tr ue" "-Dswing.volatileImageBufferEnabled=false" "-Djava.logging.properties=/logging.properties" "-Xdebug" "-Xrunjdwp:server=y,transport=d t_socket,address=12333,suspend=n" -Dbmc.install.LAUNCHER_EXECUTABLE="/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch /Disk1/setup.bin" -jar "/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/setup.jar" "install"]} ./setup.bin: /usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/files/jre/bin/java: cannot execute (Jul 21 2015 04:12:15.000 PM -0500),CONFIG,Command return code, LOG EVENT {Description=[1]} (Jul 21 2015 04:12:15.000 PM -0500),INFO,setup, PROGRESS EVENT {Description=[Unpacked payload entry],Progress=[100],Detail=[1 of 1]} (Jul 21 2015 04:12:15.000 PM -0500),INFO,setup, LOG EVENT {Description=[Extracted payload entry count],Detail=[1]} ************************************************************ I have verified that the java path is set: JAVA_HOME=/usr/jdk/latest/jre/bin/sparcv9/java which is the same location that is used within out armonitor.conf. I'm using Attachmate Reflection X Manager for our Xmanager to kick off the install. Remedy environment: ARS 8.1.01 ITSM 8.1.01 CMDB 8.1.01 Sun Solaris 5.10 Generic_150400-23 sun4v sparc sun4v So far, I haven't gotten much help from my support ticket with BMC, so any help is appreciated! Thanks! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
