If yo seee this log event in your log file:
"/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/files/jre/bin/java"
-Xmx256m -classpath
"/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/"
"-Dsun.java2d.noddraw=true" "-Dswing.volatileImageBufferEnabled=false"
"-Djava.logging.properties=/logging.properties" "-Xdebug"
"-Xrunjdwp:server=y,transport=dt_socket,address=12333,suspend=n"
-Dbmc.install.LAUNCHER_EXECUTABLE="/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/setup.bin"
-jar
"/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/setup.jar"
"install"
Even if you change JAVA_HOME it use the version provided from BMC.
A solution is to change the java path, and run the command . Ie:
"/usr/jdk/jdk1.7.0_80/jre/bin" -Xmx256m -classpath
"/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/"
"-Dsun.java2d.noddraw=true" "-Dswing.volatileImageBufferEnabled=false"
"-Djava.logging.properties=/logging.properties" "-Xdebug"
"-Xrunjdwp:server=y,transport=dt_socket,address=12333,suspend=n"
-Dbmc.install.LAUNCHER_EXECUTABLE="/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/setup.bin"
-jar
"/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/setup.jar"
"install"
--
J
2015-07-24 17:22 GMT+02:00 Jamie <jamie.bo...@transamerica.com>:
> I had our Unix admin's install Java 7u80 on our server and get the
> following Java version using 'java -version'
>
> java version "1.7.0_80"
> Java(TM) SE Runtime Environment (build 1.7.0_80-b15)
> Java HotSpot(TM) Server VM (build 24.80-b11, mixed mode)
>
> I've tried setting the Java_Home variable to
> JAVA_HOME=/usr/jdk/jdk1.7.0_80/jre and
> JAVA_HOME=/usr/jdk/jdk1.7.0_80/jre/bin, but neither one worked and I get
> the same error output:
>
> ************************************************************
> (Jul 24 2015 10:21:57.000 AM -0500),INFO,setup,
> LOG EVENT {Description=[OS platform],Detail=[SOLARIS]}
> (Jul 24 2015 10:21:57.000 AM -0500),INFO,setup,
> LOG EVENT {Description=[OS architecture],Detail=[sparc]}
> (Jul 24 2015 10:21:57.000 AM -0500),INFO,setup,
> --------------------------------------------------------
> Running with DISPLAY environment variable set to
> --------------------------------------------------------
> <removed for post>:0.0
> --------------------------------------------------------
> (Jul 24 2015 10:21:57.000 AM -0500),INFO,setup,
> LOG EVENT {Description=[Found start of payload],Detail=[145408]}
> (Jul 24 2015 10:21:59.000 AM -0500),INFO,setup,
> LOG EVENT {Description=[Checking for enough space in temporary directory
> to extract files]}
> (Jul 24 2015 10:21:59.000 AM -0500),INFO,setup,
> PROGRESS EVENT {Description=[Unpacking payload
> entry],Progress=[0],Detail=[1 of 1]}
> ./setup.bin: Files/java/jre8: not found
> ./setup.bin: Files/java/jre7: not found
> (Jul 24 2015 10:22:01.000 AM -0500),INFO,setup,
> LOG EVENT {Description=[Looking for JVM bundled]}
> (Jul 24 2015 10:22:01.000 AM -0500),INFO,setup,
> LOG EVENT {Description=[Looking for JVM relative to
> self],Detail=[/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/.]}
> (Jul 24 2015 10:22:01.000 AM -0500),INFO,setup,
> LOG EVENT {Description=[Looking for JVM relative to
> self],Detail=[/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/..]}
> (Jul 24 2015 10:22:02.000 AM -0500),INFO,setup,
> LOG EVENT {Description=[Looking for JVM relative to
> self],Detail=[/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/files]}
> (Jul 24 2015 10:22:02.000 AM -0500),SEVERE,setup,
> LOG EVENT {Description=[Java -version command returned non-zero return
> code, answer is likely incorrect],Detail=[1]}
> (Jul 24 2015 10:22:02.000 AM -0500),CONFIG,setup,
> LOG EVENT {Description=[Got Java version for
> /usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/files/jre/bin/java],Detail=[cannot]}
> (Jul 24 2015 10:22:02.000 AM -0500),INFO,setup,
> LOG EVENT {Description=[Found
> JVM],Detail=[/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/files/jre/bin/java]}
> (Jul 24 2015 10:22:02.000 AM -0500),CONFIG,setup,
> LOG EVENT {Description=[JVM launcher
> command],Detail=["/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/files/jre/bin/java"
> -Xmx256m -classpath
> "/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/"
> "-Dsun.java2d.noddraw=true" "-Dswing.volatileImageBufferEnabled=false"
> "-Djava.logging.properties=/logging.properties" "-Xdebug"
> "-Xrunjdwp:server=y,transport=dt_socket,address=12333,suspend=n"
> -Dbmc.install.LAUNCHER_EXECUTABLE="/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/setup.bin"
> -jar
> "/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/setup.jar"
> "install"]}
> ./setup.bin:
> /usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/files/jre/bin/java:
> cannot execute
> (Jul 24 2015 10:22:02.000 AM -0500),CONFIG,Command return code,
> LOG EVENT {Description=[1]}
> (Jul 24 2015 10:22:02.000 AM -0500),INFO,setup,
> PROGRESS EVENT {Description=[Unpacked payload
> entry],Progress=[100],Detail=[1 of 1]}
> (Jul 24 2015 10:22:02.000 AM -0500),INFO,setup,
> LOG EVENT {Description=[Extracted payload entry count],Detail=[1]}
>
> ************************************************************
>
>
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