Hi,
Finally after our Network team open all ports, we can connect to Remedy 9
but only through guest user
Not even a single user got created in User form and every user is getting
connected as only a guest user
What could be wrong here ?
We have set admin user while silent install but that user is not having
admin privileges.
Tried to run arcache utility for creating a new admin user but getting
error :
"could not load libraries "
Thanks,
Vivek
On Tue, Aug 4, 2015 at 10:16 PM, Gadgil, Abhijeet <abhijeet_gad...@bmc.com>
wrote:
> **
>
> I don’t think aiexfer issue is impacting
>
>
>
> Can you run maintenance tool, zip logs and attach herewith?
>
>
>
> Abhijeet
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *vivek garg
> *Sent:* 31 July 2015 20:27
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g
>
>
>
> **
>
> Hi,
>
> I got the installer running and AR server got installed but in install
> logs says feature AR server install failed.
>
> However, I was able to restart the ARSystem service and there logs says AR
> server started.
>
> But When I tried to connect through User tool , I am getting below error :
>
>
>
> ARERR[90] Cannot establish a netowrk connection to AR server :
> RPC:Miscellaneous tli error: System error(Socket error)
>
>
>
> Arerror.log says only thing about error : cannot run program aiexfer
>
>
>
> I have added host file entry also as : IP <shortname> <fqdn>
>
>
>
> Shall we rerun the installer on top of it (it was a silent installer) ?
>
>
>
> Please let me know how to get it working through user tool.
>
>
>
>
>
> TH
>
>
>
> On Fri, Jul 24, 2015 at 9:29 PM, Grooms, Frederick W <
> frederick.w.gro...@xo.com> wrote:
>
> **
>
> I have seen this as well … It appears the installer doesn’t use the hosts
> entry. It does a direct DNS check for the server name so if you can’t do
> an nslookup {serverName} you get the invalid server name error.
>
>
>
> Fred
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *vivek garg
> *Sent:* Friday, July 24, 2015 10:00 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g
>
>
>
> **
>
> Now going through Silent installer , but again getting errors :
>
>
> "Listening for transport dt_socket at address:12333
>
>
>
> Also is it mandatory to give server name alias name ?
>
> We just have 1 server and no server group.
>
> Getting errors like invalid server name, correctly entered values in host
> file in format IP shortname fqdn
>
>
>
> Please let me know if Anyone faced such issue ?
>
>
>
> Thanks,
>
> Vivek
>
>
>
> On Thu, Jul 23, 2015 at 8:53 PM, Grooms, Frederick W <
> frederick.w.gro...@xo.com> wrote:
>
> Unless you are physically on the server in a graphical interface you need
> to run an XWindows server on your workstation.
>
> The way all the Unix/Linux installs work since about 7.5 is that the
> install application is an XWindows client application and display's the
> screen on an XWindows server (specified by the DISPLAY environment variable)
>
> Fred
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Anup Garg
> Sent: Thursday, July 23, 2015 10:02 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g
>
> Hi,
>
> I could not locate following packages :
>
> compat-libstdc++-5.0.7-22.2.x86_64.rpm
> compat-libstdc++-33-3.2.3-69.el6.i686
>
> I will check with my Linux admin for these.(are these compatible for RHEL
> 7 also?
> Also tried to run repoquery command but it's not working in our
> environment.
> Xclock is also not working and does it mean that on our server no
> Xapplication is working.(is it mandatory )?
>
> Thanks,
> Vivek
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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