Hi Vivek :) You mentioned the installation "failed", can you post the logs asked by Abhijeet, zipped and also the "arerror.log" file, zipped?
Best regards. Laurent. On 05 Aug, 2015,at 05:00 PM, vivek garg <anupgar...@gmail.com> wrote: ** Hi, Finally after our Network team open all ports, we can connect to Remedy 9 but only through guest user Not even a single user got created in User form and every user is getting connected as only a guest user What could be wrong here ? We have set admin user while silent install but that user is not having admin privileges. Tried to run arcache utility for creating a new admin user but getting error : "could not load libraries " Thanks, Vivek On Tue, Aug 4, 2015 at 10:16 PM, Gadgil, Abhijeet <abhijeet_gad...@bmc.com> wrote: ** I don’t think aiexfer issue is impacting Can you run maintenance tool, zip logs and attach herewith? Abhijeet From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vivek garg Sent: 31 July 2015 20:27 To: arslist@ARSLIST.ORG Subject: Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g ** Hi, I got the installer running and AR server got installed but in install logs says feature AR server install failed. However, I was able to restart the ARSystem service and there logs says AR server started. But When I tried to connect through User tool , I am getting below error : ARERR[90] Cannot establish a netowrk connection to AR server : RPC:Miscellaneous tli error: System error(Socket error) Arerror.log says only thing about error : cannot run program aiexfer I have added host file entry also as : IP <shortname> <fqdn> Shall we rerun the installer on top of it (it was a silent installer) ? Please let me know how to get it working through user tool. TH On Fri, Jul 24, 2015 at 9:29 PM, Grooms, Frederick W <frederick.w.gro...@xo.com> wrote: ** I have seen this as well … It appears the installer doesn’t use the hosts entry. It does a direct DNS check for the server name so if you can’t do an nslookup {serverName} you get the invalid server name error. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vivek garg Sent: Friday, July 24, 2015 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g ** Now going through Silent installer , but again getting errors : "Listening for transport dt_socket at address:12333 Also is it mandatory to give server name alias name ? We just have 1 server and no server group. Getting errors like invalid server name, correctly entered values in host file in format IP shortname fqdn Please let me know if Anyone faced such issue ? Thanks, Vivek On Thu, Jul 23, 2015 at 8:53 PM, Grooms, Frederick W <frederick.w.gro...@xo.com> wrote: Unless you are physically on the server in a graphical interface you need to run an XWindows server on your workstation. The way all the Unix/Linux installs work since about 7.5 is that the install application is an XWindows client application and display's the screen on an XWindows server (specified by the DISPLAY environment variable) Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anup Garg Sent: Thursday, July 23, 2015 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g Hi, I could not locate following packages : compat-libstdc++-5.0.7-22.2.x86_64.rpm compat-libstdc++-33-3.2.3-69.el6.i686 I will check with my Linux admin for these.(are these compatible for RHEL 7 also? Also tried to run repoquery command but it's not working in our environment. Xclock is also not working and does it mean that on our server no Xapplication is working.(is it mandatory )? Thanks, Vivek _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
