Check the /opt/bmc/ARSystem/Logs directory (or equivalent on your system) for a file called arCacheOutput - what does it contain? I've just seen a similar problem where I had not installed the compat-libstdc++-33.x.x.x.i686 package to provide the 32 bit libstdc++.so.5 file required by the arcache binary.
The install process goes something like this - connect to db and create minimal tables, install server binaries, start server, create temp installer user account using arcache, import remaining forms/workflow from defs. If arcache fails to create the temp install account then you're left with a running server but you have no users and a lot of missing forms. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: 07 January 2016 22:36 To: arslist@ARSLIST.ORG Subject: Failing on ITSM (ARS) 9 install ** Hi Folks, CentOS - Oracle 12c (isolated PDB) - attempting to install ARS 9. I am trying to install 9. During the install process (of ARS server only) I get this error: THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login failed, but connected as a guest user.]} After a bunch of these errors, the install claims to have failed BUT an arsystem start command brings it up - alas with no logins allowed - at least using the API & the mid-tier. Obviously I will have missed some important forms and data during the install. Anyone run into this while installing ITSM 9? What value does in the AR System Administrator prompt? I tried Demo with no password and Demo with a password. Cheers Ben Chernys www.softwaretoolhouse.com<http://www.softwaretoolhouse.com> _ARSlist: "Where the Answers Are" and have been for 20 years_ BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
