I haven't got up to 9 but the 8 installer asks what admin user to create (instead of using Demo) Depending on which CentOS version you are on there may be several files to install.
Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Friday, January 08, 2016 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: Failing on ITSM (ARS) 9 install ** Hi Mark, Thanks for responding & Happy New Year! Yeah. I figured the installer builds a few minimal tables with SQL and then uses arcache to build Demo and then launches a bunch of imports and loads. I followed the install guide which asked for libstc++.so.6 but only installed the x64 version. I did an ldd on arcache and sure enough it's 32 bit and needs libstdc++.so.6 & 5. 5 seems to be on my machine. /opt/bmc/ARSystem/bin/arcache: libstdc++.so.6 (CXXABI_1.3) => not found I am getting good and deleting the table spaces, users, bmc directory, killing processes, and restarting the install - having had no end of issues with building PDBs and making them accessible, the ARS user not having read to tsnames.ora, wrong java version, and the like, so rerunning the installer is no problem :) I sure miss the stack installer !!! Thanks for your email. Cheers, Ben Chernys Senior Software Architect [logoSthInc-sm] Canada / Deutschland Mobile: +49 171 380 2329 GMT + 7 + [ DST ] Land: +1 403 240 4377 Web: www.softwaretoolhouse.com<http://www.softwaretoolhouse.com/> We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. You can archive to another server, archive forms, CSV, HTML. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark Sent: January-08-16 01:40 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Failing on ITSM (ARS) 9 install ** Check the /opt/bmc/ARSystem/Logs directory (or equivalent on your system) for a file called arCacheOutput - what does it contain? I've just seen a similar problem where I had not installed the compat-libstdc++-33.x.x.x.i686 package to provide the 32 bit libstdc++.so.5 file required by the arcache binary. The install process goes something like this - connect to db and create minimal tables, install server binaries, start server, create temp installer user account using arcache, import remaining forms/workflow from defs. If arcache fails to create the temp install account then you're left with a running server but you have no users and a lot of missing forms. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: 07 January 2016 22:36 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Failing on ITSM (ARS) 9 install ** Hi Folks, CentOS - Oracle 12c (isolated PDB) - attempting to install ARS 9. I am trying to install 9. During the install process (of ARS server only) I get this error: THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login failed, but connected as a guest user.]} After a bunch of these errors, the install claims to have failed BUT an arsystem start command brings it up - alas with no logins allowed - at least using the API & the mid-tier. Obviously I will have missed some important forms and data during the install. Anyone run into this while installing ITSM 9? What value does in the AR System Administrator prompt? I tried Demo with no password and Demo with a password. Cheers Ben Chernys www.softwaretoolhouse.com<http://www.softwaretoolhouse.com> _ARSlist: "Where the Answers Are" and have been for 20 years_ BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2015.0.6176 / Virus Database: 4489/11349 - Release Date: 01/07/16 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
