I know some of the times I held back due to resource requirements of the new version. I'm currently on 8.1 and waiting on approval for new servers before I move on upgrading as it seems that version 9 will require additional servers to properly support it (for Smart It if nothing else).
From: David Charters <da...@charterstechnologies.com> To: arslist@ARSLIST.ORG, Date: 02/19/2016 08:18 PM Subject: Re: Why are so many on 7.6.4? Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** That?s what I thinking, at this point, make the jump once and then going forward it?s only going to be an upgrade. I?ve upgraded customers over a weekend now but you have to get to a solid overlay version first. The same upgrade back in the 7.x and prior days would have been 3 to 6 months. The longer you wait now the harder it is going to be to move any data over unless you just start with a new system because the data structure changes with every new version. From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Friday, February 19, 2016 5:45 PM To: arslist@ARSLIST.ORG Subject: Re: Why are so many on 7.6.4? ** Our 7.6.04 upgrade was relatively painful and took a large amount of time and effort. So we got lazy and didn't want to do it again any time soon. Now we are getting a new environment to work out of so we decided it was time to go through the exercise again. The users weren't clamoring for anything new. But once they saw that 9.0 had the same interface (no, we won't be going to SmartIT/MyIT any time soon) they gave their blessings. Now we see just what a lot of work it is tying in all the stuff that has changed and have decided that once this one is complete we will be immediately working on the next one. Make it more of a scheduled thing (yearly? Twice yearly?) just so it is not such a large bite each time. Sent from my iPhone On Feb 19, 2016, at 17:22, David Charters <da...@charterstechnologies.com> wrote: ** Listers, I wasn?t watching the list for a while and recently returned to participating (Glad to see Warren is still aroundJ ). I have noticed that many if not most of you are still on 7.6.4, why haven?t people been upgrading more regularly? I mean we are at 9.1 now, you are the point where an upgrade basically means a whole NEW system with completely different functionality and the CMDB literally is a whole new product and technology. Is everyone just riding it out until they switch to a different product like Service Now? Are companies nervous about the new technology? Please don?t think I am telling anyone what they should be doing, I am just wondering why so many are way back on 7.6.4? Thank You, David Charters Charters Technologies 317-331-8985 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
