I guess it would also depend on your customizations and proper use of best practice mode. Plus I must admit that using the BPCU isn't super simple going from 7.6.4 to .8.0, and the data migration tool for that one isn't the best, however in my humble opinion it is better to get moving with your upgrade sooner rather than later. Technically I believe 7.6.4 is out of support already, which could create some issues especially depending on your industry. I have been working on some tools to make this process and things in 9.1 a little easier, if there is something someone might need built to make this easier please let me know. I haven't decided if this is going to be something I want to sell yet like arutilities (selling means supporting and that is the part that is often not so fun) but I know I want to help people move forward. I feel our chosen foundation of Remedy is quickly fading fast and losing a lot of market share. We used to be #1 no doubt about it. Now we are one of the many. 10 years ago eli Lilley laughed at my proposal to look at creating a cloud based solution. Now they just completed a complete conversation to Service Now. That was a HUGE loss for the Mid-rest region. My hope is that as a 17 year veteran I can provide the necessary help to get folks upgraded and get our industry back it's days of being the power house it once was.
I have already started reaching out to executives in R&D to offer suggestions. I'd really like to make this work. Any input anyone has I would love to hear on-line or offline. da...@charterstek.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, February 22, 2016 6:28 PM To: arslist@ARSLIST.ORG Subject: Re: Why are so many on 7.6.4? ** I get why after the experience of upgrading a pre AR System 7.6.4 to AR System 7.6.4 especially when using the OTB ITSM suite, one may not walk away without breaking a sweat.. With the introduction of overlays in AR System 7.6.4, the migration and upgrade process added that one extra level of complexity. In many cases, the solution was to do a clean install and then deal with data and customization migration. This however, isn't a factor once you are already on AR System 7.6.04 and upgrading to a higher version. This singular factor was one of the most painful points with the need to use the BPCU to make way for overlays. This tool have had mixed results - which is why some sites preferred the clean install upgrade path. The whole purpose of the introduction of overlays was to make the upgrade process a little more seamless and less painful, which is where it is at now once you are already on 7.6.04. So if your pain point was largely related to a pre 7.6.04 to a 7.6.04, your path forward from 7.6.04 to 8.x and then 9.x should be a lot easier as the success of these 2 major upgrades after 7.6.04 largely depends on just your data migration and upgrade strategy. Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Cantatore Sent: Monday, February 22, 2016 2:27 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Why are so many on 7.6.4? ** I know some of the times I held back due to resource requirements of the new version. I'm currently on 8.1 and waiting on approval for new servers before I move on upgrading as it seems that version 9 will require additional servers to properly support it (for Smart It if nothing else). From: David Charters <da...@charterstechnologies.com<mailto:da...@charterstechnologies.com>> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>, Date: 02/19/2016 08:18 PM Subject: Re: Why are so many on 7.6.4? Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> ________________________________ ** That's what I thinking, at this point, make the jump once and then going forward it's only going to be an upgrade. I've upgraded customers over a weekend now but you have to get to a solid overlay version first. The same upgrade back in the 7.x and prior days would have been 3 to 6 months. The longer you wait now the harder it is going to be to move any data over unless you just start with a new system because the data structure changes with every new version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Friday, February 19, 2016 5:45 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Why are so many on 7.6.4? ** Our 7.6.04 upgrade was relatively painful and took a large amount of time and effort. So we got lazy and didn't want to do it again any time soon. Now we are getting a new environment to work out of so we decided it was time to go through the exercise again. The users weren't clamoring for anything new. But once they saw that 9.0 had the same interface (no, we won't be going to SmartIT/MyIT any time soon) they gave their blessings. Now we see just what a lot of work it is tying in all the stuff that has changed and have decided that once this one is complete we will be immediately working on the next one. Make it more of a scheduled thing (yearly? Twice yearly?) just so it is not such a large bite each time. Sent from my iPhone On Feb 19, 2016, at 17:22, David Charters <da...@charterstechnologies.com<mailto:da...@charterstechnologies.com>> wrote: ** Listers, I wasn't watching the list for a while and recently returned to participating (Glad to see Warren is still around:) ). I have noticed that many if not most of you are still on 7.6.4, why haven't people been upgrading more regularly? I mean we are at 9.1 now, you are the point where an upgrade basically means a whole NEW system with completely different functionality and the CMDB literally is a whole new product and technology. Is everyone just riding it out until they switch to a different product like Service Now? Are companies nervous about the new technology? Please don't think I am telling anyone what they should be doing, I am just wondering why so many are way back on 7.6.4? Thank You, David Charters Charters Technologies 317-331-8985 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
