Ok. The arjavaplugin.log file has these two lines that appear for each attempt
that I try.
<PLUGINSVR> <TNAME: pool-4-thread-4 > <ERROR> <ARPluginContext
> <
ARPluginContext.java:176 > /* Tue Nov 08 2016 03:31:53.944 */
<ARSYS.AREA.ATRIUMSSO>Login Failed as Atrium SSO Server Location is null
<PLUGINSVR> <TNAME: pool-4-thread-4 > <ERROR> <ARPluginContext
> <
ARPluginContext.java:176 > /* Tue Nov 08 2016 03:31:54.973 */
<AREA.LDAP>Ldap Authentication failed!javax.naming.CommunicationException:
ldap.etsu.edu:389 [Root exception is java.net.ConnectException: Connection
refused: connect]
I'm not trying to use the Atrium SSO feature. As far as the second line goes,
what I'm not sure of is whether that message is because the credentials I gave
in the configuration form are failing, or if the credentials I'm giving on the
login page are failing, or if the LDAP server is simply refusing the AR
server's attempt to connect.
--Dustin
________________________________
From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on
behalf of andres tamayo <cycom...@gmail.com>
Sent: Tuesday, November 8, 2016 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA failures
**
as recommendation i always use ldp.exe tool to validate my setup first and be
sure every setting is ok before to go to configuration on AR.
to configure plugin logs check this document
https://docs.bmc.com/docs/display/public/ars81/Troubleshooting+AREA+LDAP+plug-in+issues
2016-11-08 15:11 GMT-05:00 Fawver, Dustin
<faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>>:
**
I just tried that and authentication is still failing. Since I failed to
mention it the last time, we have an Active Directory environment. I have also
tried turning on the plug-in and API logs, but the authentication attempts
don't seem to be logged there.
Thanks!
--Dustin
________________________________
From: Action Request System discussion list(ARSList)
<arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> on behalf of andres tamayo
<cycom...@gmail.com<mailto:cycom...@gmail.com>>
Sent: Tuesday, November 8, 2016 3:06 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: AREA failures
**
hi there
in User search filter field try uid=$\USER$
2016-11-08 14:59 GMT-05:00 Fawver, Dustin
<faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>>:
**
Greetings!
This is probably an easy one for the vets, but my Googlefu is weak. On an ARS
9.1 (no ITSM) system, I have been attempting to set up AREA to authenticate via
LDAP. Authentication is failing. I was trying to use LDAPS, but I have
reverted back to just LDAP so that I can eliminate any issues regarding SSL for
now. The user account that I'm using as my test is present in the User form
with a blank password. Since I don't know if the listserv allows for
screenshots, here are the settings that I have.
EA tab in Server Information
----
RPC Program Number: 390695
RPC timeout: 30
Need To Sync: 300
Authenticate Unregistered Users: not checked
Cross Reference Blank Password: checked
Authentication Chaining Mode: AREA - ARS
Group Mapping: blank
Ignore Excess Groups: checked
AREA LDAP Configuration
----
Host Name: ldap.etsu.edu<http://ldap.etsu.edu>
Port Number: 389
Bind User: domain\username
Bind Password: (supplied)
User Secure Socket Layer: No
Failover Timeout: 5
Chase Referral: No
User Base: ou=FacStaff,dc=etsu,dc=edu
User Search Filter: cn=$\USER$
Group Membership: None
Nothing else is filled in on the AREA configuration form. With the User Base,
an issue I'm going to run into with that is that user accounts are placed in
different OUs based on their status with the university. I had tried a User
Base of just "dc=etsu,dc=edu", but I don't know if that will work.
I would appreciate any assistance with this.
Thanks!
--Dustin Fawver
HelpDesk Technician
East Tennessee State University
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