Dustin, This can be a pain to set up if you don't have help from LDAP administrator. Their logs will tell you how your attempts to connect are doing. Have one of them monitoring, make an attempt to connect and then have them relate whatever error message they see at that timestamp associated with either your ID or the Service Account.
For additional troubleshooting, I setup ldp on my Remedy server. I used the service account ID and password to connect to the LDAP server directly and then I attempted to search on my own ID. What I learned from that is that attribute I was searching on didn't match. I found that I could get it to match using samAccountName. Once I switched it to samAccountName=$\USER$ in my LDAP it started working for me. Hope you find this useful. Regards, Ben Cantatore From: "Fawver, Dustin" <faw...@mail.etsu.edu> To: arslist@ARSLIST.ORG, Date: 11/08/2016 03:17 PM Subject: Re: AREA failures Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** I just tried that and authentication is still failing. Since I failed to mention it the last time, we have an Active Directory environment. I have also tried turning on the plug-in and API logs, but the authentication attempts don't seem to be logged there. Thanks! --Dustin From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on behalf of andres tamayo <cycom...@gmail.com> Sent: Tuesday, November 8, 2016 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: AREA failures ** hi there in User search filter field try uid=$\USER$ 2016-11-08 14:59 GMT-05:00 Fawver, Dustin <faw...@mail.etsu.edu>: ** Greetings! This is probably an easy one for the vets, but my Googlefu is weak. On an ARS 9.1 (no ITSM) system, I have been attempting to set up AREA to authenticate via LDAP. Authentication is failing. I was trying to use LDAPS, but I have reverted back to just LDAP so that I can eliminate any issues regarding SSL for now. The user account that I'm using as my test is present in the User form with a blank password. Since I don't know if the listserv allows for screenshots, here are the settings that I have. EA tab in Server Information ---- RPC Program Number: 390695 RPC timeout: 30 Need To Sync: 300 Authenticate Unregistered Users: not checked Cross Reference Blank Password: checked Authentication Chaining Mode: AREA - ARS Group Mapping: blank Ignore Excess Groups: checked AREA LDAP Configuration ---- Host Name: ldap.etsu.edu Port Number: 389 Bind User: domain\username Bind Password: (supplied) User Secure Socket Layer: No Failover Timeout: 5 Chase Referral: No User Base: ou=FacStaff,dc=etsu,dc=edu User Search Filter: cn=$\USER$ Group Membership: None Nothing else is filled in on the AREA configuration form. With the User Base, an issue I'm going to run into with that is that user accounts are placed in different OUs based on their status with the university. I had tried a User Base of just "dc=etsu,dc=edu", but I don't know if that will work. I would appreciate any assistance with this. Thanks! --Dustin Fawver HelpDesk Technician East Tennessee State University _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
