Carl,
You got me out of another jam! [😊] I stopped the email service, deleted the log files, and restarted. I started seeing error messages in there that I hadn't seen. I stopped the service, killed the logs, made configuration changes to the mailbox, restarted the service and the outgoing emails started coming through. I'm pretty certain that the incoming messages will work as well after I recreate the incoming mailbox. I think you also helped me out a lot with the AREA LDAP stuff from a few weeks ago. I must say, thanks again! --Dustin ________________________________ From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on behalf of Carl Wilson <carlbwil...@gmail.com> Sent: Friday, December 16, 2016 7:18 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email messages ** Howdy, You need to check in the directory where the email process is running and check the log files generated by the process. The Remedy based logs and forms are really not much use here, so you need to check the process logs for the email process. e.g. ….\BMC Software\ARSystem\AREmail\Logs The stderr and stdout will tell you what is going on e.g. bad password, cannot identify server, etc. Best to clear the logs and when you restart see what they tell you. Cheers. ---------------------------------------------- Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fawver, Dustin Sent: 16 December 2016 23:59 To: arslist@ARSLIST.ORG Subject: Outgoing email messages ** Greetings! Is there a (hopefully) easy way to see if the email engine is actually trying to process outgoing email messages? I have several piling up in the queue. This is on an ARS 9.1 system, currently in development. It was working sometime last month when I was getting things running. After I was done with them, I disabled the mailboxes. When I re-enabled them, it just stopped flowing. I am using SMTP as the transport method. Things I have done. - Deleted system messages that were in the queue, both sent and unsent, and created new messages. - Deleted the mailboxes and recreated them via the AR System Administration: Console - Changed server settings to a different server. There are no errors being show in the AR System Email Messages form. The Send Message column has "Yes" next to each of the messages. The Date Sent field is empty. There are no records in the AR System Email Error Logs form. Outgoing mailbox is set to poll once a minute. I have other things to do on the server, so I'm not just sitting around twiddling my thumbs. I wanted to get this out to the experts to hopefully get a swift resolution to this issue. I won't be able to go live without it. [😊] Thanks! --Dustin Fawver HelpDesk Technician East Tennessee State University _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
