You can do a couple of things: - look at the remedy logs to figure out what these people are doing (sql); then take steps to stop it. - Limit the number of records the server can return (admin tool/ar.conf)
Unfortunately, from the db side, there is not much you can do to stop what has started, short of stopping your remedy server. Each queue (fast/list/custom) configured on your arserver is configured with a set min/max number of threads. At startup, remedy establishes X number of connections to your db (sum of the min threads for all queues). These are persistent sessions and should not be mucked with from the db side. Axton Grams On 1/2/07, Shawn Stonequist <[EMAIL PROTECTED]> wrote:
Greetings List!! We have an issue in which some users (we know not who) are running queries which are affecting the performance of our Remedy system, causing significant delays, issues, and even complete system lock-ups for all our Users. We have three goals that we would like to accomplish: 1) Identify the user(s) and what they are doing 2) Prevent future performance degradation of this nature 3) Stop offending queries in progress should prevention be not possible to bypassed in some manner, using a method other than rebooting our database (as this brings all our users down, which is what we are trying to remedy) We are interested in any possible solutions or paths to accomplish one or more of these goals. We spoke with our Remedy Partner that provides our support, but unfortunately, their best resolution was using User/API/SQL Logging Remedy-side. Unfortunately, for this to be successful, we would need to know before the offending query is run, or have it always running (something our SA is against due to system resource concerns) Our SA provided me the following information concerning our configuration, which may be helpful (I apologize that I don't know what it all means): Distributed Server Remedy 6.3.0 patch 018 Oracle 10.0.2 Monolithic We look forward to and appreciate any assistance available. Thanks!!!! Shawn Stonequist EMNS, Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
