The install log files are typically stored in a hidden temp directory under the profile of the user running the installer, typically something like
c:\Users\<UserName>\AppData\Local\Temp or somewhere similar on Windows machines....typically /tmp on unix/linux.... On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender <jdsen...@earthlink.net> wrote: > ** > > I’ve got a ticket at BMC for this, but I thought the ARSlist might have > some insight: > > > > I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem). > > Both versions complain that the ‘AR System Server Admin’ user fails > authentication. > > I’ve verified that ‘Demo’ and my ID can login to the server with the same > passwords entered into the upgrade dialog. > > > > BMC support has requested LOG files from the install, but after > extensively searching the disk, no log files are found. > > > > Anyone bump into this before? > > Thanks, > > *Joel* > > Joel Sender * jdsen...@earthlink.net > > > > > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon> > Virus-free. > www.avast.com > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link> > <#m_-4679074705639570413_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
