2 things I can think of to try 1 Always use an account with a local password in the User form (during the upgrade the LDAP integration may not be available) 2 Always re-type all the passwords in the install GUI (I have encountered where the install GUI shows the password dots, but the data in there is bad)
Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender Sent: Wednesday, June 14, 2017 10:58 AM To: arslist@ARSLIST.ORG Subject: v.9.1.3 upgrade fails ** I’ve got a ticket at BMC for this, but I thought the ARSlist might have some insight: I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem). Both versions complain that the ‘AR System Server Admin’ user fails authentication. I’ve verified that ‘Demo’ and my ID can login to the server with the same passwords entered into the upgrade dialog. BMC support has requested LOG files from the install, but after extensively searching the disk, no log files are found. Anyone bump into this before? Thanks, Joel Joel Sender * jdsen...@earthlink.net<mailto:jdsen...@earthlink.net> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
