I am not sure if I am correct here, but not sure if the failure is for your user or Remedy Application Service user since you are saying reported failure is for ‘AR System Server Admin’ user. This can potentially because the RAS user password in ar.cfg is corrupted. AR Server restart might correct this.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender Sent: 14 June 2017 21:28 To: arslist@ARSLIST.ORG Subject: v.9.1.3 upgrade fails ** I’ve got a ticket at BMC for this, but I thought the ARSlist might have some insight: I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem). Both versions complain that the ‘AR System Server Admin’ user fails authentication. I’ve verified that ‘Demo’ and my ID can login to the server with the same passwords entered into the upgrade dialog. BMC support has requested LOG files from the install, but after extensively searching the disk, no log files are found. Anyone bump into this before? Thanks, Joel Joel Sender * jdsen...@earthlink.net<mailto:jdsen...@earthlink.net> [https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.avast.com_sig-2Demail-3Futm-5Fmedium-3Demail-26utm-5Fsource-3Dlink-26utm-5Fcampaign-3Dsig-2Demail-26utm-5Fcontent-3Demailclient-26utm-5Fterm-3Dicon&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=iVFx44zwNbGBgQ5mZIJ0FB9xqrAgzLQltJO70oIYQ-g&m=LDr_o5NMz_-rJV9idwcXACUS_POSv8Ad2ktBdOKmLRU&s=rR78GF-gDzJawECo-sY7owzQ-8m76pqgBNFsZhpz5fE&e=> Virus-free. www.avast.com<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.avast.com_sig-2Demail-3Futm-5Fmedium-3Demail-26utm-5Fsource-3Dlink-26utm-5Fcampaign-3Dsig-2Demail-26utm-5Fcontent-3Demailclient-26utm-5Fterm-3Dlink&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=iVFx44zwNbGBgQ5mZIJ0FB9xqrAgzLQltJO70oIYQ-g&m=LDr_o5NMz_-rJV9idwcXACUS_POSv8Ad2ktBdOKmLRU&s=_68CCftON0LLOX0nyGsp0cyshutFCGw0ifs1MFkcuv0&e=> _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
