I have noticed issues with Remedy Application Service password corrupting during 9.1 upgrade/installs
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Wednesday, June 14, 2017 12:37 PM To: arslist@ARSLIST.ORG Subject: [Non-DoD Source] Re: v.9.1.3 upgrade fails ** Did you start more than one upgrade of the AR Server at the same time? I know this was not supported because each time the installer is run, it randomly creates the password for this user and therefore the one already running only knows the previous password. -- Danny Kellett dkell...@javasystemsolutions.com On Wed, Jun 14, 2017, at 04:58 PM, Joel D Sender wrote: ** I’ve got a ticket at BMC for this, but I thought the ARSlist might have some insight: I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem). Both versions complain that the ‘AR System Server Admin’ user fails authentication. I’ve verified that ‘Demo’ and my ID can login to the server with the same passwords entered into the upgrade dialog. BMC support has requested LOG files from the install, but after extensively searching the disk, no log files are found. Anyone bump into this before? Thanks, Joel Joel Sender * jdsen...@earthlink.net <mailto:jdsen...@earthlink.net> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon> Virus-free. www.avast.com <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
