I have seen these type of reports written against a join of HPD:WorkLog and HPD:HelpDesk. This way you do not need to modify any data (and in-turn you don't update the last modified date) like you would with an escalation.
Jason On Tue, May 29, 2018 at 11:52 AM, Brian Pancia <panc...@finityit.com> wrote: > I'm looking at including the last date a ticket was updated either > directly or through a work log entry. My initial thought is to create an > escalation that checks to see if the work log entry submit date is greater > than the ticket last modified date and then update the ticket with that > date and user in the last modified fields. The goal is to be able to > easily report on how many days since the ticket was updated. I'm sure this > has come up 1000 times. Has anyone come up with other cool alternative > methods? > > > Thanks, > > > Brian > > > DISCLAIMER: The information contained in this e-mail and its attachments > contain confidential information belonging to the sender, which is legally > privileged. The information is intended only for the use of the > recipient(s) named above. If you are not the intended recipient, you are > notified that any disclosure, copying, distribution or action in reliance > upon the contents of the information transmitted is strictly prohibited. If > you have received this information in error, please delete it immediately. > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > >
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