So I built out all the functionality on our dev box using an escalation to start. I was expecting to see the Last Modified By to be AR_ESCALATOR and the Last Modified Date to be the date the work log entry was created. The update was immediate when adding a work log entry from the Incident Management Console, which was odd since I set the escalation to run in 5 min intervals. I opened the ticket and the Last Modified By was the user I used to submit the work log entry. I tried with a user account that only had read access to see if it would throw any errors. I then tried in production with none of the code transferred over and everything worked as intended.
I know there was some challenges in the past with the ITSM Suite especially when SRM came around. There were a lot of kinks to work out with allowing any user to submit, submitter mode lock, and licensing. People developed many workarounds to essentially by pass the errors BMC/Remedy would pop up on the screen to force licensing. This and permissions was always a challenge when you start looking at row level access. Hence the addition of additional permission fields and parent groups. I don't think 7.6.04 had the updates to the Last Modified fields like described above. It's been a while so I may be off on the version. 8.x I didn't mess around with so I'm not sure if it might have been updated in that version or 9.x. I haven't dug into how the system is updating the field on the backend. However, it is not traditional workflow that is updating the fields. Brian ________________________________ From: ARSList <arslist-boun...@arslist.org> on behalf of Jason Miller <jason.mil...@gmail.com> Sent: Wednesday, May 30, 2018 1:52:52 PM To: ARSList Subject: Re: Incident Last Updated Wonderful! Do you mind expanding a little on what you found? Jason On Wed, May 30, 2018 at 12:45 PM, Brian Pancia <panc...@finityit.com<mailto:panc...@finityit.com>> wrote: I did some testing with this and who knew it's already built into the system. We're running 9.1.04. Not sure when this functionality was added in. Probably 20 versions ago. Just shows sometimes our minds get stuck on how the system worked many versions ago and we assume it's never been changed. Ok, maybe that is just my old mind. Brian DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately.
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