we're talking months... i.e. < 6. What's going to take the longest is migrating interfaces. Hence the need.....
On 1/6/07, Axton <[EMAIL PROTECTED]> wrote:
** "Because of the speed that we need to get this new system in place (business need)" What is the need (window)? Axton Grams On 1/5/07, George Jungle <[EMAIL PROTECTED]> wrote: > > ** Hi all, > > I've been given an interesting task. We are implementing a new Remedy > platform (ARS 7.1 + ITSM 7.0 + CMDB 2.0) which will supersede our > existing Remedy platform (ARS 5.1.2 + customised ITSM 5). > > Because of the speed that we need to get this new system in place > (business need), we're going down the path of constructing a bridge between > the 2 systems to help in the migration of both users and interfaces. We've > decided that DSO is the best tool to use in providing this bridge to help > replicate Incident/Problem dockets between both systems (only to provide > visibility, excludes transactional data around auditing history, SLAs, > notifications etc...) and Change dockets from the 5 -> 7 systems. > > This will involve developing or understanding the mapping between the > business processes/workflow between the ITSM 5 & ITSM 7 systems. > > My question is, has anyone attempted this type of connectivity using DSO > and mapping the ITSM instances before or can anyone provide any helpful > words of advise about potential pitfalls? > > Appreciate the help. > > George > __20060125_______________________This posting was submitted with HTML in > it___ __20060125_______________________This posting was submitted with HTML in it___
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
