On 1/8/07, Rick Cook <[EMAIL PROTECTED]> wrote:
** If you have a little time, Remedy has been working on a white paper that will show us how to migrate the ITSM 6 (which is not too different than v5.x) structure to CMDB 2.x. I don't know when that will actually be released, but it shouldn't be too much longer, I think, and it seems like it might be worth a look when it does. *Rick* ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *George Jungle *Sent:* Sunday, January 07, 2007 5:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Using DSO to swap dockets between ARS ITSM 5 & ITSM 7 ** we're talking months... i.e. < 6. What's going to take the longest is migrating interfaces. Hence the need..... On 1/6/07, Axton < [EMAIL PROTECTED]> wrote: > > ** "Because of the speed that we need to get this new system in place > (business need)" > > What is the need (window)? > > Axton Grams > > On 1/5/07, George Jungle <[EMAIL PROTECTED]> wrote: > > > > ** Hi all, > > > > I've been given an interesting task. We are implementing a new Remedy > > platform (ARS 7.1 + ITSM 7.0 + CMDB 2.0) which will supersede our > > existing Remedy platform (ARS 5.1.2 + customised ITSM 5). > > > > Because of the speed that we need to get this new system in place > > (business need), we're going down the path of constructing a bridge between > > the 2 systems to help in the migration of both users and interfaces. We've > > decided that DSO is the best tool to use in providing this bridge to help > > replicate Incident/Problem dockets between both systems (only to provide > > visibility, excludes transactional data around auditing history, SLAs, > > notifications etc...) and Change dockets from the 5 -> 7 systems. > > > > This will involve developing or understanding the mapping between the > > business processes/workflow between the ITSM 5 & ITSM 7 systems. > > > > My question is, has anyone attempted this type of connectivity using > > DSO and mapping the ITSM instances before or can anyone provide any helpful > > words of advise about potential pitfalls? > > > > Appreciate the help. > > > > George > > __20060125_______________________This posting was submitted with HTML > > in it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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