That sounds familiar. Don't worry. Start of with the Concepts guide.
Learn what is an Active link, Filter or Escalation is.

Learn how to debug that will help you to get you upto speed to fix minor
issues and then gradually read the different manual. Workflow admin
guide. Configutration guide and Administrator manual.

Hope it helps!!!

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR
Sent: Tuesday, January 16, 2007 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Newbie

I have been informed that I will supporting Remedy in our environment.

There was no knowledge transfer from the outgoing Admin.  Nor did they
keep documentation.

There will be no training class, the only thing that has been said is we
might get a contractor to show me around.

The question I have is what would be the best way to come up to speed
with this application?
I have been reading the manuals and searching through what documentation
we have.

Could anyone provide a good way to come up to speed quickly.

Thanks for the help I think I am going to need all I can get.

PS. I don't even have the client yet.  Only the web front end.  I think
we are on version 6 but I don't know what our patch level is.

Is there a Remedy Admin guide for dummies?

Tony Benitz



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