Tony, no "dummies guide", but you will find this list to be a true goldmine of information. Lots of folks here know what they are talking about. My background was not IT when I started, and the folks on this list were able to walk me through some pretty complicated issues. That said, you'll find Remedy to be a pretty simple application at the basic level. As you get more and more familiar, you'll find that it is one of the most flexible things you can put your hands on!
Good luck, and don't sweat it! Warren On 1/16/07, Shanmugadas, Suresh <[EMAIL PROTECTED]> wrote:
That sounds familiar. Don't worry. Start of with the Concepts guide. Learn what is an Active link, Filter or Escalation is. Learn how to debug that will help you to get you upto speed to fix minor issues and then gradually read the different manual. Workflow admin guide. Configutration guide and Administrator manual. Hope it helps!!! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR Sent: Tuesday, January 16, 2007 12:01 PM To: arslist@ARSLIST.ORG Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
-- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
