Hi,
You don't say anything about the system you wish to upgrade. Is it the ARS, the Service desk (Helpdesk and Problem), or other applications? Is it "out of the box" or home made? Anyway, for the ARS and Midtier, better support for publishing forms/ applicationson the web is worth mentioning. That can save you from distributing and upgrading clients on local machines. Off course, provided that your applications do not contain elements not properly supported on the web (such as macros). 7.x applications comply better with the ITIL standard (Servicedesk, Change, CMDB), but then again, do you use Remedy for IT management or other purposes? The major selling point, however, is the blue colour opposed to the Derrick-age green;-) Regards, Runar ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS Sent: 17. januar 2007 04:26 To: arslist@ARSLIST.ORG Subject: Upgrade from 6.x to 7.x Hi Is there any one have prepared/compiled the list of benefits for upgrading from v6.x to v7.x? The benefits for: 1) End-user 2) Support 3) Management 4) Administrator 5) Process/functional level Can share with me? Regards Thiru Managed Services NCS Pte. Ltd. ( A member of the SingTel Group) Reg. No. 198101793G 5 Ang Mo Kio St 62 Singapore 569141 * : (65)6349 3442 Fax: (65) 6872 5463 * : [EMAIL PROTECTED] http://www.ncs.com.sg <http://www.ncs.com.sg> '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' ''''''' **** DISCLAIMER ***** This e-mail and any attachments thereto are intended for the sole use of the recipient(s) named above and may contain information that is confidential and/or proprietary to the NCS Group. Any use of the information contained herein (including, but not limited to, total or partial reproduction, communication, or dissemination in any form) by persons other than the intended recipient(s) is prohibited. If you have received this e-mail in error, please notify the sender immediately and delete it. NCS Pte. Ltd. - Reg. No. 198101793G __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
