Hi listers,

We just moved to ARS 7.0.1 patch 1 but we are still using HelpDesk 4.03. We have a couple of Crystal Reports that were working on ARS 6.3. Now, when we push the button to print the report we get the following error:

An error occurred while generating the Crystal report: 0x80047e48 - Logon failed. (ARERR 1904)

I have installed the latest version of the User Tool and checked the active link that generates the report, and made sure on the Report Information tab:
Report Type = Crystal
Location = Embedded
Name = \\reportname.rpt
Destination = Printer

Any help would be greatly appreciated.

Derek

--
Derek Fernandes
Programmer Analyst
U of C Information Technologies
ES 1010, University of Calgary
Calgary, Alberta  T2N 1N4
403.210.9879

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