Sounds like a problem with the ODBC configuration on the client. I'd start checking there.
Michael W. Luttmann Senior Database Administrator [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mikhail Sent: Friday, March 16, 2007 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal Report Error I'm working with Derek on this problem. We tried recreating this problem on someone else's computer, and it worked just fine. Now with that given, along with the error stating "An error occurred while generating the Crystal report - Logon failed. (ARERR 1904).", tells me that the problem must be in the client-side, probably some iffy dll's or something. I tried uninstalling EVERYTHING on my computer that is related to Remedy (user, admin, migrator, alert), then reinstalled everything again (v7.0.01 patch 001), but I still get that error. Any thoughts? Thank you, Mikhail On Mar 5, 1:23 pm, Derek Fernandes <[EMAIL PROTECTED]> wrote: > Hi listers, > > We just moved to ARS 7.0.1 patch 1 but we are still using HelpDesk 4.03. > We have a couple of Crystal Reports that were working on ARS 6.3. Now, > when we push the button to print the report we get the following error: > > An error occurred while generating the Crystal report: 0x80047e48 - > Logon failed. (ARERR1904) > > I have installed the latest version of the User Tool and checked the > active link that generates the report, and made sure on the Report > Information tab: > Report Type = Crystal > Location = Embedded > Name = \\reportname.rpt > Destination = Printer > > Any help would be greatly appreciated. > > Derek > > -- > Derek Fernandes > Programmer Analyst > U of C Information Technologies > ES 1010, University of Calgary > Calgary, Alberta T2N 1N4 > 403.210.9879 > > ________________________________________________________________________ ___-____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
