Yes, the mid-tier is the layer through which authentication happens when a web service is used to resolve the ARS database...
Joe ----- Original Message ---- From: Jarl Grøneng <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 9:03:53 AM Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg -- Jarl On 3/19/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > ** > > > > Joe, > > > > Thanks for the information. I was really just frying to confirm that this > could not be done unless the Mid-Tier was installed. Which leads me to > another question? Does it just have to be installed or do I really need to > use it? > > > > Thanks, > > > > > Roger A. Nall > > Manager, OSSNMS Remedy > > T-Mobile USA > > Desk: 813-348-2556(New) > > Cell: 973-652-6723 > > FAX: 813-348-2565 > > sf49fanv AIM IM > > RogerNall Yahoo IM > > > > ________________________________ > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza > Sent: Friday, March 16, 2007 3:24 PM > To: arslist@ARSLIST.ORG > Subject: Re: Web Service Newbie > > > > > > Roger, > > > > Not sure I understood you completely.. Are you saying they want you to > attempt to create a web service using Remedy's Admin Tool but without > setting up the Mid-Tier? If so that is not supported and not possible using > Remedy's Admin tool to create a that web service.. When you create a web > service through Remedy's Admin tool, the URL it generates expects you to > insert the mid-tier's context path within it. > > > > Here is what a typical web service url looks like when created from the > Admin tool: > > http://<Mid-Tier-Server>:<Port-Number>/mid-tier/WSDL/public/<AR-Server-Name/<Web-Service-Name> > > > > So as you would notice the request is communicated to the AR Server via the > Mid-Tier. > > > > You could I'm sure write a web service independent of the mid-tier without > using the AR Systems Admin tool, but in order to do that you would need to > write your own web plugin to the ARS. And I wonder how much of that would be > supported by Remedy support should you run into a problem.. > > > > Hope this helps... > > > > Joe > > > > > > ----- Original Message ---- > From: "Nall, Roger" <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Friday, March 16, 2007 8:55:26 AM > Subject: Web Service Newbie > > ** > > > Okay everyone please take it easy on me with this one. Here is my > configuration: > > ARS 6.03 patch 16 > WINDOWS 2003 > SQL 2K > No mid-tier > > > > We are creating a .NET help desk ticket application for our Engineering > group. Currently they use Remedy but due to some personal issues the > decision was made to move the Remedy application to a move advanced > platform. Please do not ask any questions as to why this decision was made. > My mother always told me if you can't say something nice about someone don't > say anything at all. > > > > That being said we need to integrate Remedy with this new .NET system. I > need to be able to create tickets in the new system and they need to be able > to update my tickets as well as create tickets in Remedy. They have > developed a Web Service for me to use to create tickets in the new system. > As I understand it this will allow me to pass data to the new system and > receive their ticket number back. > > > > We were originally going to user the .NET API to allow them to update/create > tickets in my system. It was suggested to me that maybe we could use a Web > Service created on the Remedy side instead of the API. I have been looking > at the documentation for creating a Web Service and that has led me to this > posting. > > > > My first question is how is this possible without using the Mid-Tier? As I > stated, this is new to me and I am not sure I fully understand it. Any help > would be greatly appreciated. > > > > Thanks, > > > > Roger A. Nall > > Manager, OSSNMS Remedy > > T-Mobile USA > > Desk: 813-348-2556(New) > > Cell: 973-652-6723 > > FAX: 813-348-2565 > > sf49fanv AIM IM > > RogerNall Yahoo IM > > > ________________________________ > > > The fish are biting. > Get more visitors on your site using Yahoo! Search Marketing. > __20060125_______________________This posting was submitted > with HTML in it___ __20060125_______________________This > posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________________ Bored stiff? Loosen up... Download and play hundreds of games for free on Yahoo! Games. http://games.yahoo.com/games/front _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
