Bill,
Did you try the reinstall on top of what is there ?
This would be my first approach.


On 3/20/07, Bill H <[EMAIL PROTECTED]> wrote:

** The issue I'm having (7.01 client - Crystal XI developed report) ,
started long after our upgrade.  No one else here is having  the problem.
I've installed other software on this machine, before the problem appeared.
That's why I think it's a dll/registry issue, at least for me.

I don't really expect Remedy support to take this on.  Even if I had tons
of faith in them, I think the issue would be difficult to replicate.  I was
just wondering if the crystal developer was present on the machines with
this problem. I am, basically, just looking for a pattern.

Bill

----- Original Message -----
*From:* Susan Palmer <[EMAIL PROTECTED]>
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
 *Sent:* Tuesday, March 20, 2007 1:46 PM
*Subject:* Re: Crystal Report Error


** With this many people having the issue, what does Remedy support say?
You are clicking on a button using the odbc driver that is supplied within
the user tool.

Was it always like this or did it change recently?

Susan


On 3/20/07, Bill H <[EMAIL PROTECTED]> wrote:
>
> Mikhail,
>
> I'm also getting this error and it just started.  Quick question do you
> have
> the Crystal Reports Developers tool installed on that machine?  I also
> believe it's a dll/registry issue, but I haven't isolated it yet.
>
> Bill
>
> ----- Original Message -----
> From: "Mikhail" <[EMAIL PROTECTED]>
> Newsgroups: public.remedy.arsystem.general
> To: <arslist@ARSLIST.ORG>
> Sent: Tuesday, March 20, 2007 12:19 PM
> Subject: Re: Crystal Report Error
>
>
> Hello Guys,
> Just a little update on the situation.
> When I login to User tool and try to print crystal reports using the
> DTP Style button, It gives me a logon error (arerr 1904). When I ask
> someone else to login to my usertool, they can print successfully!
> Interesting thing is we both have "Administrator" accounts...
> So now we're thinking this could be some permission issue, but we
> can't quite point our fingers at it.
> Anyone?
>
>
> On Mar 20, 12:01 pm, Ben Cantatore < [EMAIL PROTECTED]> wrote:
> > Kinda silly, but try fully qualifying the name of the server in the
> ODBC
> > driver.
> >
> >
> 
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--
Patrick Zandi

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