Tivoli ITSM = IBM Tivoli Storage Manager. This is not a ITSM type product whatsoever. Historically Tivoli used to own Tivoli Service Desk, which previous to IBM's acquisition was known as Software Artistry's product line "Expert Advisor". The acquisition happened in 1997. Tivoli rebranded everything in 1998 and spun half of the product line off into a company named Coreport - Corepoint lasted < 9 months. The entire product line was sold and killed off right around January of 2000. Anyone care to guess who bought it? (Rhymes with "Beregrine") Tivoli does not have this type of product line any longer. Strangely I know of at least company still running the EA product line. IBM does have some CRM products but nothing extremely similar to Remedy.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, May 16, 2007 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** Doug, have your people look at the Forrester Wave pdf (which you can get from BMC's web site) that compares Service Desk platforms. The Tivoli suite isn't in there, but about a dozen other (including BMC) are. Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anderson, Douglas W. Sent: Wednesday, May 16, 2007 8:01 AM To: arslist@ARSLIST.ORG Subject: BMC ITSM vs. Tivoli? ** Hello ARSList Wizard-folk, One of my co-workers has become enmeshed in a comparative analysis of BMC Remedy ITSM and IBM Tivoli ITSM. His group was all set to go with the ARS-version 7-based Incident, Problem, CMDB, & Knowledge canned applications when someone asked, "What about Tivoli?" I am glad I'm not in his shoes but would like to try to help. If you have compared the BMC and Tivoli solutions and have any tales to tell, documents to share (anonymous attribution or not), or Tivoli gotchas that ought to be examined carefully, please let me know (on- or off-list). Many thanks for any insights, Doug Anderson __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
