I'd recommend flipping on filter, SQL, escalation and user logs to see if you can catch one of these tickets being created.
Having a DBA check out the DB wouldn't be a bad idea to make sure nothing funny is going on there. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Neel Guatam <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 06/06/2007 05:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: URGENT: Prefixes in Incident form? ** Hi Rick, But the prefixes are changing, Most of the cases it is still ?INC? but then some have ?WLG? or ?PPL? or ?NTS?. We have never created any work-flow to change the prefix as we don?t even know how to do that. Does anybody else know the details around it? Anyone? Also we don?t see fieldID 1 on HPD:Help Desk in admin. Doesn?t this form should have a filed RequestID with fieldID 1?? Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 06, 2007 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: URGENT: Prefixes in Incident form? There is a way to add custom prefixes to Incidents - can't remember what it is off the top of my head, but I know I've seen it. Perhaps someone set those up? It might also be indicative of the source of the Incident, i.e. from which related form it was created, though that shouldn't be the case. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 1:45 PM To: arslist@ARSLIST.ORG Subject: URGENT: Prefixes in Incident form? Importance: High ** Hello my fellow listers, Some incidents are being saved with WLG and PPL prefix rather than INC. A lot of incidents are still saved with INC. However the incidents that are saved with WLG and PPL cannot be searched just by number because the search automatically inserts INC. What could possibly be causing incidents to be saved with anything besides INC? Is workflow not being run on these because INC is what determines they are incidents? How can they be changed back? This is obviously super critical to my customers, any ideas? Thanks in advance, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125_______________________This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
