Are these being saved directly from the Incident form, or generated by CAI from the Service Request interface?
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: URGENT: Prefixes in Incident form? ** Joe, We are trying to reproduce the situation to get the AL/FLT log but we are just not able to reproduce it as it happens randomly. Now, with PPL and WLG, we have incidents with NTE prefix as well!! It's messed up and we do not know what is causing it or how to reproduce it :-( Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, June 06, 2007 4:29 PM To: arslist@ARSLIST.ORG Subject: Re: URGENT: Prefixes in Incident form? Neel, All I can say is that PPL is a prefix for CTM:People form and WLG is a prefix for Work Log form.. Its strange that these prefixes seem to mix up with your incident requests.. Have you noted under what circumstances these wrong prefixes get used? Maybe this is indeed a bug and not 'defective by design' :-)... Try isolating these tickets and reproducing similar tickets and find out under what circumstances these tickets get created with these wrong prefixes.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 4:45 PM To: arslist@ARSLIST.ORG Subject: URGENT: Prefixes in Incident form? Importance: High Hello my fellow listers, Some incidents are being saved with WLG and PPL prefix rather than INC. A lot of incidents are still saved with INC. However the incidents that are saved with WLG and PPL cannot be searched just by number because the search automatically inserts INC. What could possibly be causing incidents to be saved with anything besides INC? Is workflow not being run on these because INC is what determines they are incidents? How can they be changed back? This is obviously super critical to my customers, any ideas? Thanks in advance, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
