Sean, Many of us have started our Remedy career the same way. You say you have ARS (Action Request System) 6.03. Remedy is a very unusual creature in that you can use ARS to build your own applications. Or you can install the Remedy OOB applications such as Help Desk, Asset Management, Change Management, etc which run on top of ARS.
I have to profess that I am a custom Remedy person. I have never seen the OOB applications. If the functionality to track assignment information was not built into a custom application then it would not exist. I have no idea if that functionality is built into the OOB applications but my guess would be that it is. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier Sent: Tuesday, August 07, 2007 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie Question Hi all, thanks for the quick replies! Here is the info as far as I know (this whole thing was kind of thrust upon me last minute) Hope this helps, let me know if you need anything else: Remedy Action Request System V.6.03.00 (There were some custom tables added to the DB I believe but for the most part the install is OOB) SQL Server 2000 Windows XP Thanks again for any help you can provide! Sean Fournier wrote: > > I'm new to ARS so I hope this isn't a really dumb question. I'm looking > for a way to find out who a ticket was first assigned to. I've been > looking through some of the audit tables and not really finding a history > of the ticket assignments. Am I missing something fairly obvious? Any > help would be greatly appreciated. Thanks!! > -- View this message in context: http://www.nabble.com/Newbie-Question-tf4231374.html#a12039251 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
