Hi Sean. If you are running Remedy's OOB Helpdesk application, there should be a link on (I think) the activities tab that opens an audit trail. This displays data from a form in the application called SHR:Audit. I know that the application tracks status changes there, but I am not sure if assignment changes are tracked.
--- Sean Fournier <[EMAIL PROTECTED]> wrote: > I'm new to ARS so I hope this isn't a really dumb question. I'm > looking for > a way to find out who a ticket was first assigned to. I've been > looking > through some of the audit tables and not really finding a history of > the > ticket assignments. Am I missing something fairly obvious? Any help > would > be greatly appreciated. Thanks!! > -- > View this message in context: > http://www.nabble.com/Newbie-Question-tf4231374.html#a12038120 > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > K. R. Gallagher Mailto: [EMAIL PROTECTED] http://www.krgallagher.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
