Thank you L.J. That worked perfectly. I will have to re-read the guide more thoroughly in the near future. Eric
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of L. J. Head Sent: Thursday, September 06, 2007 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** >From the What's new Guide for 7.1 Page 17 Displaying the Licenses windows By default, the Licenses windows are unavailable in BMC Remedy Administrator. Instead, when you click the items on the File > Licenses menu, a message appears redirecting you to forms in BMC Remedy User and the BMC Remedy Administration Console. To use the Licenses windows in BMC Remedy Administrator, you can make them available as follows: 1 Add a registry key value under HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\Remedy Administrator with the following settings: * Name: ShowLicenses * Type: REG_BINARY 2 Set ShowLicenses to 1 to make the Licenses windows available. To make the Licenses windows unavailable, set the value to 0. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Thursday, September 06, 2007 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Hi All, The compatibility matrix shows the following: AR System Administrator 7.1.00 Supported on Server 6.3.00? Yes [6.3.00 features] Given that, I have installed AR System Administrator 7.1.00. I am running into an issue when trying to Administer a 6.3.00 server with it. I click on File, Licenses, Manage User Licenses. I get the following message: This option is depreciated from BMC Remedy Administrator. Go to BMC Remedy User and open the corresponding option in the AR System Administration Console. Being that the server I am trying to manage licenses on is still 6.3, it does not have an AR System Administration Console. I may have missed something in the docs. Does anyone know of a way to manage user licenses given the following above "supported" combination of Administrator and Server? Eric Cleereman -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Easter, David Sent: Thursday, September 06, 2007 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** "Italics indicate an addition since AR System 7.0.01" -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Tripp Sent: Thursday, September 06, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** David, When I look at the compatibility matrix, and see an italicized yes, what does that mean? For example, Helpdesk 5.6 is listed as an italicized yes for AR Server 7.1 Thanks, -Rob _____ From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 05, 2007 7:52 AM Subject: Re: Version 7.1 Compatibility Matrix ** The compatibility matrix is now posted. http://www.bmc.com/support/bmcremedycomp/index.htm Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Thanks for the update. Dave _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** > The compatibility matrix is posted through a different group than the EPD, so > it's a little bit behind. Should be up soon. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Version 7.1 Compatibility Matrix ** Any one seen the 7.1 compatibility matrix or has it not been added to the web page ( <http://www.bmc.com/support/bmcremedycomp/index.htm> http://www.bmc.com/support/bmcremedycomp/index.htm) yet? Dave Dave Shellman Phone: (717) 810-3687 Fax: (717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
