Hello everyone,
We are trying out version 7.0. I have configured all that needed to be but when I submit a ticket it does not give me an ID; it stays in "In Process". I looked at the event and it says the following: ARCreateEntry - No groups were found using automated routing. You need to manually select a group. It also sends an email with the following information: "Service Request In Process encountered an event error with the back-end application. This error must be handled promptly" Does anyone have any idea? Bola Oyefeso _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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